Chief Operating Officer | Chief Delivery Officer
Enterprise transformation executive with 20 years of experience building and scaling organizations, driving operational excellence, and delivering measurable business outcomes across technology services.
Twenty years building and scaling technology services organizations
Our teams build organizations that outlast any individual. Over twenty years we've built the systems, cultures, and talent pipelines that let a team run well without any one person in the room. Today that's 350+ professionals delivering across a $62M business unit, with governance frameworks reaching another $500M enterprise-wide.
The real work of an acquisition starts after the deal closes. Our teams have integrated four of them, including Insight's first strategic services M&A: combining groups, aligning methodologies, consolidating systems, and keeping the talent that made each deal worth doing.
Operational excellence gives our teams room to do their best work. We've consolidated PMOs, implemented delivery platforms, and returned over $2M in ROI, all of it aimed at taking friction out of the way so people can spend their time on clients.
Client experience belongs to the whole team. We reached 78% NPS by making quality a shared expectation across every delivery group rather than the job of a single quality function.
Acquisitions create their value during integration rather than at the deal close. I've led operational integration on four acquisitions at Insight, including full ownership of our first strategic services deal.
That work meant combining teams, aligning methodologies, consolidating systems, and building a culture the acquired talent wanted to stay for.
Post-merger operations are difficult, detailed work, done four times over.
New revenue streams and enterprise capabilities built from inside the business
Designed and operationalized a program aligning delivery and sales through governed workflows, automation, and incentives. It drove 1,000+ delivery-sourced opportunities and made selling part of every delivery role.
Spearheaded the enterprise Client Experience initiative, establishing the CX platform, Qualtrics-based VOC and NPS programs, and the CxO Advisory Council.
Architected and scaled the DEVSHOP® practice from inception to execution, codifying a capacity-based SDLC and governance framework that mobilized global teams across Data & AI and App Modernization.
Led PPM platform selection and implementation end to end, running 150+ requirement assessments and 27+ discovery workshops before rolling Clarizen out enterprise-wide with standardized delivery workflows.
20 years of progressive leadership at Insight Enterprises and Ensynch
$62M P&L | 350+ FTEs | ~1,000 concurrent projects
300+ FTEs | $15M+ practice revenue
200+ FTEs | ~1,500 active projects
100 FTEs | $60M portfolio | 300 projects
Southwest Region | 100-project portfolio
National Consulting | 250 FTEs | Resource Management & Operations
Enterprise Infrastructure & Transformation Programs | Cross-Industry Consulting
Measurable outcomes that demonstrate leadership at scale
Committed to developing the next generation of leaders
Board of Advisors
Insight Executive Sponsor
Founders Board
Chapter Chair
Advisor
Fundraising Chair
I'm exploring executive leadership opportunities where I can drive transformation, build organizations, and deliver measurable business outcomes.