Chief Operating Officer | Chief Delivery Officer
Enterprise transformation executive with 20 years of experience building and scaling organizations, driving operational excellence, and delivering measurable business outcomes across technology services.
Building and scaling high-performing organizations that deliver results
Our teams build organizations that outlast any individual. Over twenty years, we've created systems, cultures, and talent pipelines designed to thrive independently—that's how we know they're working. 350+ professionals deliver across a $62M business unit while our governance frameworks influence $500M+ enterprise-wide.
Our teams make acquisitions work. Through four integrations—including Insight's first strategic services M&A—we've learned that deals close in boardrooms, but value gets created by people who feel ownership of the outcome.
Our teams turn operational excellence into competitive advantage. Every PMO consolidated, every platform implemented, every $2M+ in ROI—this work removes friction so talented people can focus on clients.
Our teams own client experience. We achieved 78% NPS not through mandates, but through a culture where quality is a shared commitment—not a department.
PE firms and growth-focused boards know that acquisitions create value in the integration—not the deal close. I've led the operational integration of four acquisitions at Insight, including full ownership of our first strategic services deal.
This meant integrating teams, aligning methodologies, consolidating systems, and—most critically—building a unified culture that retained talent and accelerated performance.
I understand the complexity of post-merger operations and have the track record to prove it.
Building businesses inside businesses—creating new revenue streams and enterprise capabilities
Designed and operationalized a program aligning delivery and sales through governed workflows, automation, and incentives—driving 1,000+ delivery-sourced opportunities and creating an "everyone sells" culture.
Led the Client Experience Workstream strategic initiative—building the enterprise CX platform, launching Qualtrics-based VOC and NPS programs, and establishing the CxO Advisory Council.
Architected and scaled the DEVSHOP® practice from inception to execution, codifying a capacity-based SDLC and governance framework that mobilized global teams across Data & AI and App Modernization.
Led end-to-end PPM platform selection and implementation—facilitating 150+ requirement assessments, 27+ discovery workshops, and enterprise rollout of Clarizen with standardized delivery workflows.
20 years of progressive leadership at Insight Enterprises
$62M P&L | 350+ FTEs | ~1,000 concurrent projects
300+ FTEs | $15M+ practice revenue
200+ FTEs | ~1,500 active projects
100 FTEs | $60M portfolio | 300 projects
Southwest Region
Measurable outcomes that demonstrate leadership at scale
Committed to developing the next generation of leaders
Board of Advisors
Insight Executive Sponsor
Founders Board
Chapter Chair
Advisor
Fundraising Chair
I'm exploring executive leadership opportunities where I can drive transformation, build organizations, and deliver measurable business outcomes.